Shipping policy
We want your order to arrive safely, securely, and within a reasonable timeframe. This Shipping Policy explains where we ship, how orders are processed, available delivery options, shipping costs, tracking, and what to do if your order is delayed, damaged, or lost.
By placing an order through the Pichonaria website, you agree to the terms outlined in this Shipping Policy.
1. Shipping Destinations
Pichonaria currently ships within the United States only.
We do not currently offer international shipping to destinations outside the United States.
Orders can be shipped to eligible residential and commercial addresses within the United States. Shipping availability and costs may vary depending on the destination entered during checkout.
We currently do not offer:
- International shipping
- Local delivery
- Local pickup or curbside pickup
- In-store pickup
- Delivery outside the United States
Please make sure your shipping address is complete and accurate before completing your order.
2. Order Processing Times
Orders are generally processed within 1–3 business days after payment has been successfully received.
Business days are Monday through Friday and do not include weekends or applicable holidays.
Orders placed after our daily processing period, on weekends, or on holidays may begin processing on the next available business day.
Processing time refers to the time required for us to prepare, package, and dispatch your order. It does not include the time required for the carrier to deliver the package to you.
During periods of unusually high order volume, promotions, holidays, or other circumstances that significantly increase demand, processing may take longer than the standard timeframe.
If there is an unexpected delay in processing your order, we will make reasonable efforts to keep you informed.
3. Shipping & Delivery Times
Once your order has been processed and handed over to the shipping carrier, delivery time will depend on the shipping service selected at checkout and the destination.
Estimated delivery timeframes will be displayed at checkout when available.
As a general guide, standard domestic deliveries may take approximately 2–5 business days after dispatch, although actual delivery times can vary.
Delivery estimates are not guaranteed and may be affected by:
- Carrier delays
- Severe weather
- Holidays
- High shipping volumes
- Incorrect or incomplete addresses
- Regional service interruptions
- Other circumstances outside our control
The estimated delivery timeframe begins after your order has been processed and dispatched, not when the order is initially placed.
4. Shipping Costs
Shipping charges are calculated and displayed during checkout based on the applicable shipping option, destination, order details, package characteristics, and available carrier services.
Before completing your purchase, you will have the opportunity to review the applicable shipping charge and available delivery options.
Shipping costs may vary depending on factors such as:
- Shipping destination
- Package size and weight
- Selected shipping service
- Carrier rates
- Delivery requirements
Any applicable shipping charges will be clearly presented before you submit your final order.
5. Shipping Confirmation & Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation notification using the contact information provided during checkout.
Where tracking is available, your shipping confirmation will include a tracking number and relevant tracking information.
You can use the tracking information provided to monitor your package's progress and estimated delivery status.
Please allow some time for tracking information to become active after your order has been handed to the carrier.
Pichonaria is not responsible for delays caused by the carrier after an order has been dispatched, but we will do our best to assist you if you experience a significant delivery issue.
6. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
- Full name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
- Contact information
If you realize that your shipping address is incorrect after placing an order, please contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if the order needs to be reshipped.
7. Delayed Deliveries
Although we work to provide accurate delivery estimates, delivery dates are estimates and are not guaranteed.
A package may experience delays because of circumstances such as severe weather, carrier disruptions, holiday shipping volumes, transportation problems, or other events beyond our reasonable control.
If your tracking information indicates that your package has been delayed, we recommend checking the carrier's tracking page first for the most recent update.
If your package remains delayed for an extended period, please contact us and provide your order number and tracking information so we can help investigate the situation.
8. Lost or Missing Packages
If your tracking information indicates that a package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, building management, or other authorized recipients who may have accepted the package.
You should also review the carrier's tracking information for any delivery notes or photographs, where available.
If you still cannot locate the package, contact us as soon as possible with your order number.
For packages that are confirmed as lost during transit, we will review the situation and determine the appropriate resolution based on the circumstances and available carrier information.
9. Damaged Packages
We take care when preparing orders for shipment, but packages can occasionally be damaged during transportation.
If your order arrives damaged, please contact us as soon as possible with:
- Your order number
- A description of the damage
- Clear photographs of the damaged product and packaging
Please retain the original packaging until we have reviewed your claim, as it may be needed to investigate the issue with the shipping carrier.
After reviewing the information provided, we will determine the appropriate next steps.
10. Order Changes & Cancellations
If you need to make a change to your order or request a cancellation, contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate your request; however, changes or cancellations cannot be guaranteed once an order has entered processing or has been handed to the shipping carrier.
Once an order has been shipped, it generally cannot be cancelled through the shipping process.
Any refund, return, or replacement request will be handled according to our applicable return and refund policies.
11. Delivery Restrictions
Pichonaria currently provides standard shipping to eligible addresses within the United States.
Certain destinations or addresses may have limited carrier service availability. If a shipping option is unavailable for your address, this should be indicated during checkout.
We reserve the right to contact a customer if additional information is required to complete delivery.
12. Local Delivery & Pickup
Pichonaria does not offer local delivery or local pickup services.
All orders must be placed through our online store and shipped using one of the available shipping options presented at checkout.
Customers cannot collect orders directly from a Pichonaria location.
13. Holidays & High-Volume Periods
Orders placed during major holidays, promotional events, product launches, or other periods of unusually high demand may require additional processing or delivery time.
Carrier schedules may also change during holidays and peak periods.
If an order is affected by an unexpected delay, we will make reasonable efforts to provide relevant updates.
14. Delivery Address & Customer Responsibility
Once an order has been submitted, customers are responsible for ensuring that the provided shipping information is correct.
Pichonaria is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.
If an order needs to be reshipped because the original delivery could not be completed due to incorrect address information, additional shipping costs may apply.
15. Questions About Your Shipment
If you have a question about your order or shipment, please contact our customer support team with your order number and relevant shipping details.
We are happy to help you understand your order status and assist with shipping-related concerns whenever possible.
Thank you for choosing Pichonaria. We appreciate your order and look forward to sending something delicious your way.